01Who we are

aikia.wrld (also written aikia.world) is a growth agency offering PR, branding, content, advertising, AI, automation and website services. In this policy, "aikia.wrld", "we", "us" and "our" mean the business operating as aikia.wrld, based in Gujarat, India.

For personal data we collect for our own purposes, we are the Data Fiduciary (data controller). For personal data we handle inside a client's project, the client is the Data Fiduciary and we act as their Data Processor (see section 04).

02What we collect

We do not ask for sensitive data such as health, financial account passwords, or government ID numbers through the website. Please do not send them to us unless a signed agreement requires it.

03Why we use it

We use personal data only for the purpose it was given for, on the basis of your consent or a legitimate use permitted by law:

• To reply to you. Answering enquiries, booking discovery calls and preparing quotes.
• To deliver our services. Running the work set out in a signed proposal or agreement, and keeping you updated.
• To bill and keep records. Issuing invoices, collecting payment and meeting tax and GST record-keeping duties.
• To consider applications. Reviewing people who apply to work or collaborate with us.
• To keep the website working and secure. Diagnosing faults and preventing abuse.
• To meet legal obligations. Responding to lawful requests from authorities.

We will not send you marketing messages unless you have agreed to receive them, and every such message will tell you how to stop them.

04Personal data inside client projects

Some of our services involve our clients' own customers and leads, for example CRM setup, WhatsApp follow-up, ad audiences, loyalty and digital wallet passes. In that work:

• The client decides what data is collected and why, and is responsible for having a valid legal basis and notice for it.
• We process that data only on the client's documented instructions and only to deliver the agreed service.
• We keep it confidential, restrict access to the people working on that project, and return or delete it when the engagement ends, unless the law requires us to keep it.
• Ad accounts, CRMs and customer lists stay in the client's name and ownership.

If you are a customer of one of our clients and want to exercise your rights, please contact that business directly. We will help them respond.

05AI voice and chat agents

When we build an AI voice or WhatsApp agent for a client, the agent always introduces itself as an AI assistant and never pretends to be a person. Conversations it handles belong to the client and are covered by section 04. Where call recording or transcripts are used, the client is responsible for telling callers, and we configure the agent to do so at the start of the conversation.

06Who we share it with

We do not sell or rent personal data. We share it only with service providers who help us run the business, under terms that require them to protect it:

• Website hosting and delivery (Vercel).
• Web fonts (Google Fonts), which receives your IP address when the page loads fonts.
• Application forms (Google Forms) for job and collaboration applications.
• Email, calendar, messaging and file storage tools we use to communicate and work with you.
• The form-handling service that delivers website enquiries to our inbox.
• Accounting, payment and invoicing providers.
• Professional advisers such as accountants and lawyers, where needed.

We may also disclose data where the law requires it, or to protect our rights in a dispute.

07Where data is stored and transfers abroad

Some of the providers above store data on servers outside India, including in the United States. We only transfer data to countries not restricted by the Government of India under the DPDP Act, and we choose providers that apply recognised security standards. If you are in Canada, the USA, Australia or New Zealand, your data may be processed in India, where our team works.

08How long we keep it

09Cookies and similar technology

Our website does not use advertising or analytics cookies. It stores two small preferences in your own browser (local storage): your light or dark mode choice and whether you turned animation off. These never leave your device and you can clear them in your browser settings.

If we add analytics or advertising tools in future, we will update this policy and ask for your consent first where the law requires it.

10Your rights

Under the DPDP Act and similar laws where you live, you can:

• Get a summary of the personal data we hold about you and who we have shared it with.
• Ask us to correct, complete or update it.
• Ask us to delete it, unless we must keep it by law (for example, tax records).
• Withdraw consent at any time. This does not affect anything we did before you withdrew it.
• Nominate another person to exercise these rights if you die or become unable to.
• Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India or your local privacy regulator.

To use any of these rights, write to connect@aikia.world. We will confirm your identity and respond within 30 days.

11Security

We use reasonable technical and organisational safeguards: encrypted connections (HTTPS), two-step login on our work accounts, access limited to the people who need it, and providers with recognised security practices. No system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board as the law requires.

12Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, contact us and we will delete it.

13Changes to this policy

We may update this policy as our services or the law change. The effective date at the top will always show the latest version. If a change materially affects how we use your data, we will tell clients directly by email.

14Contact and grievance officer

For privacy questions, requests or complaints, contact our Grievance Officer using the details below.

01About these terms

These terms are an agreement between you and the business operating as aikia.wrld ("aikia.wrld", "we", "us"). By using the website or signing a proposal with us, you accept them. If you accept them on behalf of a business, you confirm you are authorised to bind that business.

02Using the website

• The website and everything on it (text, design, graphics, demos and code) belongs to aikia.wrld or its licensors. You may view and share links to it, but you may not copy, resell or reuse its content or design without our written permission.
• Interactive demos on the site, such as the voice agent, wallet card and 3D tower, are concept demos with fictional data. They show what we can build, not live products.
• Prices and packages on the website are a guide. They are not an offer, and only a signed proposal creates a binding agreement.
• Do not misuse the site: no attempts to break, overload or gain unauthorised access to it, no scraping at scale, and no sending of spam or harmful content through our forms.
• Links to other websites are for convenience. We are not responsible for their content or privacy practices.

03Quotes, proposals and agreements

• We confirm every quote after a free discovery call. Quotes are valid for 30 days unless they say otherwise.
• Work starts once you sign the proposal or agreement and pay any deposit or first invoice it requires.
• The proposal sets out the scope, deliverables, timeline and fees. Anything outside that scope is extra work, and we will quote it before starting.
• Timelines depend on you sending content, access and approvals on time. If those are late, the timeline moves by the same amount.

04Fees and payment

Growth partnerships (monthly)

• Minimum term of 3 months, billed monthly in advance.
• After the minimum term, partnerships continue month to month until either side gives notice (see section 12).

Projects (one-off work)

• Billed in the stages set out in the proposal, usually a deposit before work starts and the balance on delivery.

For everyone

• Indian clients pay 18% GST on top of quoted fees. Clients outside India are invoiced in the agreed currency, and any local taxes or bank charges on their side are theirs to cover.
• Invoices are due within 7 days unless the proposal says otherwise.
• If an invoice is more than 15 days overdue, we may pause work and live services, such as AI agents or campaigns we manage, until it is paid. We will warn you in writing before pausing.
• Fees already paid are not refundable for work already done or time already reserved for you, except where the law requires otherwise.

05Ad spend, creators and third-party platforms

• Advertising spend, influencer and creator fees, printing, stock media, software subscriptions and other third-party costs are not part of our fee. You pay them at actual cost, either directly or by reimbursing us against receipts.
• Ad accounts, social accounts, domains and business profiles are set up in your name and stay yours. We work in them with the access you give us.
• Our work relies on platforms such as Meta (Facebook, Instagram, WhatsApp), Google, TikTok, Apple and others. Their rules, approvals, outages and price changes are outside our control, and we are not responsible for decisions they make, such as rejecting an ad or suspending an account.

06Your responsibilities

• Give us accurate information, timely feedback and the access we need.
• Make sure you have the rights to any logos, photos, text, music or other material you give us to use, and that your products and claims are lawful.
• Where our work involves your customers' personal data, you are responsible for having their consent or another legal basis, and for your own privacy notice.
• Review and approve content before it is published. Once you approve it, you are responsible for its accuracy.

07Revisions and approvals

Each proposal states how many rounds of revisions are included. Extra rounds, or changes to work you have already approved, are billed at our standard rates. If we send work for approval and hear nothing for 7 working days, we may treat it as approved so the project can keep moving.

08Ownership of the work

• Once you have paid in full, you own the final deliverables we create for you, such as your logo, website, content and campaign assets.
• We keep ownership of our own tools, templates, code libraries, workflows and know-how that existed before your project or that we use across clients. You receive a permanent licence to use any of them that are built into your deliverables.
• Drafts, unused concepts and source files are not included unless the proposal says so.
• Third-party items, such as fonts, stock photos and software, stay under their own licences.
• We will only show your work in our portfolio or case studies with your written permission.

09Confidentiality

Both sides will keep the other's non-public business information confidential and use it only for the engagement. This does not apply to information that is already public, was already known, or must be disclosed by law. This duty continues for 2 years after the engagement ends.

10No guaranteed results

We work to agreed plans and best practice, but results such as sales, leads, followers, rankings, press features or ad performance depend on markets, platforms and decisions outside our control. Any figures we share are estimates, not promises. We guarantee the work we agreed to do, not a particular outcome.

11Limits of liability

• Our total liability for any claim connected with an engagement is limited to the fees you paid us for that engagement in the 3 months before the claim arose.
• Neither side is liable for indirect losses, such as lost profits, lost data or lost business opportunities.
• Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.
• You agree to cover our losses if a third party makes a claim against us because of material you supplied or content you approved.
• Neither side is responsible for delays caused by events outside its reasonable control, such as natural disasters, internet or platform outages, or government action.

12Ending an engagement

• After the minimum term, either side can end a growth partnership with 30 days' written notice. Email is enough.
• Either side can end an engagement immediately if the other seriously breaches these terms and does not fix it within 14 days of being asked.
• When an engagement ends, you pay for all work done up to the end date, and we hand over completed, paid-for deliverables and return your access and data.
• Live services we host or manage, such as AI agents and automations, are switched off or handed over at the end date, as agreed.

13Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to settle it by talking in good faith for 30 days. If that fails, the courts in Gujarat, India have exclusive jurisdiction, unless a signed agreement names another forum. If you are a consumer, this does not remove any rights you have under the laws of the country where you live.

14General

• We may update these terms. The version that applies to an engagement is the one in force when you signed the proposal, unless both sides agree in writing to a newer one.
• If any part of these terms is found invalid, the rest still applies.
• Neither side may transfer an engagement to someone else without the other's written consent.
• We are an independent business. Nothing here creates a partnership, employment or agency relationship.
• If we do not enforce a right straight away, we have not given it up.
• How we handle personal data is explained in our Privacy Policy.

15Contact

Questions about these terms or an invoice? Get in touch.

01Contact the team

If you have a shared project channel with us, such as a WhatsApp group, you can use it for day-to-day questions. For anything that changes scope, cost or deadlines, please confirm it by email so there is a written record.

02Support hours and response times

Our team works Monday to Saturday, 9:00 to 19:00 India Standard Time (IST), and is closed on Sundays and Indian public holidays. Clients in Canada, the USA, Australia and New Zealand get the same response times, counted in IST working hours.

"First response" means a real reply from the team that confirms who is handling it and what happens next. Fix times depend on the issue, and we will give you an estimate in that reply. If your signed agreement sets different response times, the agreement applies.

03How to raise a request

Send one email per issue, using this format. It saves a round of back-and-forth questions.

Subject: [Urgent / High / Normal] Business name: short description

What happened:
Where (page link, campaign name or phone number):
When it started:
What you expected to happen:
Screenshots or screen recording: attached

We will reply from connect@aikia.world with the name of the person handling your request. Please keep replies in the same email thread.

04What support covers

• Websites and e-commerce: fixing bugs in work we delivered, uptime problems, and content updates included in a website care plan.
• AI agents and automation: agents or workflows that stop working, give wrong answers, or need their knowledge updated.
• Ads and social: campaign problems, account access, post corrections and report questions during a growth partnership.
• Brand and content: file requests, format changes and questions about delivered assets.

Bugs in work we delivered are fixed free of charge for 30 days after handover. New features, redesigns and work outside your agreed scope are quoted before we start, as set out in our Terms & Conditions.

05Billing questions

For invoice copies, GST corrections, payment confirmations or changes to your billing contact, email connect@aikia.world with "Billing" and your business name in the subject. Indian clients: please send your GSTIN and registered billing address before your first invoice so we can issue a valid tax invoice.

06Escalation

If an issue is not resolved within the time we promised, or you are unhappy with how it was handled, reply to the same thread with "Escalate" in the subject. It goes straight to our leadership team, and someone senior will contact you within one working day.

07Feedback and complaints

We want to hear when something could be better. Send feedback or a formal complaint to connect@aikia.world. We acknowledge every complaint within 2 working days and aim to resolve it within 15 working days. Complaints about personal data are handled by our Grievance Officer, as explained in the Privacy Policy.

08Common questions